Refund policy
Returns
You can return an item within 14 days of receiving it. To start a return, email contact@myrockingkids.co.uk with your order number and we'll reply with the returns process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Personalised items
- Gift cards
- Downloadable software products
- Some health and personal care items
Return postage
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. The original delivery charge is only refunded if you return your whole order. Please note: the parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery.
Faulty, damaged or wrong items
You must notify us of any error or any item that is damaged within 3 days of receiving the order, by emailing contact@myrockingkids.co.uk with images and a full description of the error/damage. We will investigate and reply with the returns process, and arrange a replacement (if applicable). If you return an item because of an error on our part, or because it is defective, we will provide either a replacement and/or refund the full value of the item and your costs in returning it to us.
12-month print guarantee
If your print develops a fault within 12 months of delivery, email us a photo and we'll send a replacement. It doesn't cover accidental damage, misuse, or damage from not following the care instructions.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Discounts
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. We will not honour any discount codes if they have not been applied before your order has been placed and confirmed.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at contact@myrockingkids.co.uk.
This returns policy does not affect your statutory rights.
